Warranty

Start a warranty claim

Every machine has a 90-day parts and labor warranty from the delivery date. Tell us what is happening and we will follow up by email.

Safety first: If you smell gas, see smoke or sparks, or have water near electrical outlets, stop using the appliance, leave the area if there is gas or smoke, and call 911 or your gas company.
Please enter your order number or the email you ordered with.
Please enter your first name.
Please enter your last name.
Which appliance?

Please choose one.

Please choose what is happening.
Photos (optional)

A photo of the model and serial label (usually inside the door or on the back) and one of the problem help us most.

How can we help?

Quick answers below. For anything else, email us and we will reply as soon as we can.

When do I pay?
After we confirm your day and window, we email a link for a $45 deposit that goes toward your price. You pay the balance by card when our team arrives, before installation. You may inspect your machines at the door first. We do not take payment on this website.
What days do you deliver?
Sunday through Friday. There are no Saturday deliveries. Orders placed on Friday can be delivered Sunday at the earliest.
How much is delivery?
Ground-floor delivery in Zone A is free. Zone B adds $25, Zone C $75, and farther areas $75 (confirmed by address). Stairs: 1 flight or basement $25, 2 flights $50, 3+ flights from $75. See all fees.
Which dryer cord do I need?
Count the holes in your dryer outlet: 3 or 4. Standard cords are included. A range-style 50-amp outlet needs a special cord ($45). See pictures.
Do you take my old one?
Yes, free. We haul away the old washer or dryer we are replacing.