Terms of Service
Last updated October 2026.
Orders are requests until we confirm
Submitting an order on this website, by email or by chat does not create a binding sale. Our refurbished inventory changes quickly, so we review each order, confirm availability, check your access and hookup details, and confirm your total and delivery window with you. No contract of sale is formed until we confirm. We may decline or reschedule orders because of inventory, routes or access limits.
Appliance condition
All washers and dryers we sell are pre-owned and refurbished. We clean, inspect and fully test each one. Units may show normal cosmetic wear, which does not affect operation or warranty coverage.
Delivery, installation and haul-away
We deliver Sunday through Friday in Metro Atlanta. There are no Saturday deliveries. Standard installation is included: water fill hoses, a standard 3- or 4-prong 30-amp dryer cord and dryer vent connection. You are responsible for working water valves, a working 240V dryer outlet or a working gas line and valve, and a code-compliant vent. Gas dryer connection to an existing line is $60; we do not install or modify gas piping. A special cord for a stove/range-style 50-amp outlet is $45; we do not rewire outlets or breakers. Haul-away of old units is free, one-for-one with the appliances delivered; old units must be emptied and drained.
Fees
- Distance: Zone A $0, Zone B $25, Zone C $50, beyond Zone C about $70 (confirmed by address).
- Stairs/access, once per delivery: ground level or 1–3 steps $0; elevator $0; 1 flight or basement $25; 2 flights $50; 3+ flights from $75 (confirmed case by case).
- Express next-day delivery $75. Moving an old appliance elsewhere in your home $25.
Fees marked as confirmed case by case are agreed with you before delivery. If installation cannot be done safely because of locked access, blocked paths or non-working utilities, a redelivery may be needed.
Payment at delivery
We do not take payments on this website and do not collect card numbers online. Full payment is due at delivery after installation, by debit or credit card (electronic invoice) or Zelle. Appliances are not left or connected without payment.
Warranty
Every appliance includes a 3-month warranty covering parts and labor under normal household use. The warranty does not cover: misuse, abuse or neglect; damage caused by your home's electrical, plumbing or gas systems; damage from moving or reinstalling the appliance after our delivery; commercial, coin-operated or shared multi-family use; cosmetic wear present at delivery; normal wear of parts over time; power surges, floods, fire or events outside our control; repairs or changes by anyone other than us during the warranty period; or cords and connections installed by others.
To make a claim, email info@justwashersanddryers.com with your name, delivery address and a description of the problem. Photos or video help. We will follow up to arrange an inspection, repair or exchange.
Contact
Email info@justwashersanddryers.com. See also our Privacy Policy and SMS Terms.